Shipping Policy

Last Updated: October 16, 2026

Thank you for choosing our coffee! We take pride in providing freshly roasted coffee and carefully preparing every order to deliver the best possible experience.

Freshly Roasted Coffee

Our coffee is roasted fresh each week unless otherwise indicated in the product title. 

Because our coffee is roasted on a weekly schedule, orders may require a little time to be prepared before shipping.

Order Processing & Shipping Schedule

We ship orders on Wednesdays, Thursdays, and Fridays each week.

Orders are processed and prepared for shipment around our weekly roasting schedule. Orders placed outside our shipping days will be prepared for the next available shipping day, subject to roasting and fulfillment schedules.

Please note that placing an order on a shipping day does not guarantee that it will ship that same day.

During holidays, peak seasons, or periods of high order volume, processing times may be longer than usual.

Shipping Destinations

We currently ship throughout the United States.

At this time, our shipping policy applies to domestic U.S. orders. Available shipping destinations and options will be displayed at checkout.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your order and delivery destination.

Delivery times vary depending on the shipping service selected and your location. Any estimated delivery times provided at checkout are estimates and are not guaranteed.

Please keep in mind that delivery times begin once your order has shipped, not when your order is placed.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available. You can use this information to track your package.

If you do not receive a confirmation email, please check your spam or promotions folder before contacting us.

Address Accuracy

Please verify that your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. Because we ship on designated days, we cannot guarantee that address changes can be made before your order leaves our facility.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information.

Shipping Delays & Lost Packages

We do our best to ensure every order ships promptly and arrives safely. However, delays may occur due to carrier disruptions, weather, holidays, or other circumstances beyond our control.

If your package is delayed, appears lost, or has not arrived within the expected delivery window, please contact us with your order number so we can help investigate.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photos of the issue, if applicable.

We will review the issue and work with you to determine an appropriate resolution.

Contact Us

Have questions about your order, shipping schedule, or delivery? Please reach out through our website's contact page or email us at our listed customer service email address.

Thank you for supporting our coffee company. We appreciate your business and look forward to bringing freshly roasted coffee to your home!